Privacy Policy

• 1. Introduction

  Thank you for visiting our ROYCE New York Website. We are committed to providing a safe and customized online shopping experience. Our commitment includes using your personal information to achieve those goals while also respecting and protecting the privacy of your personal information.

  This privacy policy describes the types of information we collect from and about you when you visit our website ROYCE.us (a "Website"), visit or make a purchase at our retail boutiques (a "Store"), or otherwise contact or interact with us in any other way offline ("Offline"). The Website, Stores, and Offline Services are collectively referred to as the "Services." This privacy policy also explains how ROYCE New York may use and share your personal information, as well as your ability to control certain uses of your personal information.

  By using any of the aforementioned Services, you agree to the collection, use, and disclosure of your information as described in this privacy policy, and also agree to the Terms of Use which are incorporated by reference. If you do not agree, please do not further access this Website or use any of the Services.

• 2. Collected Information

  ROYCE may collect information from or about you in a number of ways. Please note that if you decline to provide any of the requested information you may not be able to take full advantage of the Services and their features or make a purchase from us.

  We collect information from and about you and your transactions and other interactions with us. This may include, but is not limited to, when you visit our Website, use any of our Services, create an online account with us, make a purchase, sign up for our newsletter, participate in promotions, write a product review, send a gift card or virtual gift card to a person, or otherwise contact us.

  The personal information we collect may include your name, address, email address, telephone number, or other contact information, gender, birthday, age, and other demographic information. If you make a purchase from us, we may also collect a credit or debit card number or other financial information, CVV, and billing address. In addition, we may collect information such as your name, shipping address, telephone number, email address and payment or gift card information. Any such information is subject to this Privacy Policy if we collect or have it.

  If you send someone else a communication from the Services (such as sending a gift, gift card or virtual gift card), we may collect information such as that person's name, telephone number, email, and/or shipping address.

• 3. Website Data

  We, or third parties working on our behalf, may use cookies, web beacons, pixel tags, log files, and other technologies to collect non-personally identifying information about visitors to our Website, users of our online Services, and interactions with our emails and online advertisements, and to allow ROYCE to keep track of analytics and certain statistical information.

• 4. Third Party Sources

  We may acquire information from other sources to update or supplement the information that you provide or that we collect automatically or when you connect with the company through a third party (including through social networks) based on your registration and privacy settings on those third party Websites.

• 5. Third Party Analytics, Tracking and Advertisements

  We may use third party advertisements, analytics, and tracking tools to better understand who is using the Website, how people are using the Website, how to improve the client experience, and to help us or third parties serve more targeted advertising to you across our media channels. These third parties may use technology such as cookies, web beacons, pixel tags, log files, flash cookies, or other technologies to collect and store information. They may also combine information they collect from your interaction with the Website with information they collect from other sources, which combination may be subject to the third party's control and privacy policy.

• 6. Cookies

  Certain parts of the Website require cookies. You can set your browser or operating system settings to limit certain tracking or to decline cookies, however, this will prevent usage of certain features on the Website. Please refer to your web browser's or operating system's "Help" section for more information on how to disable your browser or operating system from receiving cookies or controlling your tracking preferences.

  Our system will respond to Do Not Track requests or headers where it is technically feasible. We may use cookies or other technologies to deliver more relevant advertising and to link data collected across other computers or devices that you may use.

• 7. How Information Is Used

  ROYCE may use the information we collect from and about you

  • To validate, confirm, verify, deliver, install, and track your order (including to process payment card transactions, arrange for shipping, handle returns and refunds, maintain a record of the purchases you make, and contact you about your orders, including by telephone) or to service products you purchased from us.
  • To enhance your online shopping experience, including as a way to recognize you and welcome you to the Website or when you call or email our customer service.
  • To send you catalogs, information, newsletters, and promotional materials.
  • To provide you with customized Site content, targeted offers, promotions and advertising on the Site.
  • To improve our Website, products, services, customer service, and customer shopping experience.
  • To use your data in an aggregated non-specific format for analytical and demographic purposes.
  • To protect the security or integrity of the Site and our business, such as by protecting against and preventing fraud, unauthorized transactions, claims and other liabilities, and managing risk exposure, including by identifying potential hackers and other unauthorized users.
  • To contact you when necessary or requested, including responding to your questions and comments and providing customer support.
  • As otherwise described to you at the point of data collection.

• 8. Selling Information

  ROYCE will never sell or rent your personally identifying information to third parties.

• 9. Co-Marketing Partners

  Certain areas of the Services may be provided to you in association with third parties, such as companies that provide rewards programs, conduct joint sales programs (such as our boutique services in our department store concessions), promotional campaigns, and other jointly sponsored events. Such Services will identify the third party. If you elect to register for any products and/or services provided during the Services, you either will be providing your information to both ROYCE and such third party.

• 10. Other Third Parties

  ROYCE may share your information with select partners, affiliates, and other third parties that we believe may have offers or be of interest to you in support of your customer experience with us.

• 11. Safety

  ROYCE may transfer and/or disclose the information we receive from and about you to comply with a legal obligation; to provide information to law enforcement and other governmental authorities in accordance with applicable law, and when we believe in good faith that the law requires it. We also reserve the right to share information with legal authorities and other companies for fraud protection and credit risk reduction, to detect any technical or security vulnerabilities, to enforce our Terms of Use or other applicable policies, or to otherwise protect the rights, property, safety, or security of third parties, users of the Services, ROYCE, or the public.

• 12. Service Providers

  We use third-party "service providers" to perform certain services on our behalf when the information is necessary for them to perform their duties. These third-party service providers are prohibited from using personal information for any other purpose and are contractually required to comply with all applicable laws and requirements, which may include Payment Card Industry Data Security Standards if they are processing or transmitting payments for ROYCE.

• 13. Receiving Communications from ROYCE

  To receive promotional offers from ROYCE, you can sign up on our Website or contact a Customer Service representative. If you register for an account or make a purchase, you will automatically receive promotional emails from ROYCE. We provide our customers with the opportunity to "opt out" of receiving emails other than those for purposes directly related to placement, processing, fulfillment or delivery of a product order or your transactions with us.

• 14. Child Privacy

  Protecting children's privacy is important to us, and the Website is not intended for children under the age of eighteen. We do not direct the Website to, nor do we knowingly collect any personal information from, such children. If ROYCE learns that a child under the age of eighteen has provided personally identifiable information to the Website, it will use reasonable efforts to remove such information from its files.

• 15. Security

  We have taken certain physical, administrative, operational, and technical steps to safeguard the information we collect from and about our customers and Site visitors. While we make every effort to help ensure the confidentially, integrity and availability of our network and systems, we cannot guarantee our security measures. When you enter sensitive information (such as credit card information) on our forms, we encrypt the transmission of that information.

• 16. Third Party Links

  Our Site may include links to third-party websites or apps that are not affiliated with ROYCE. These websites or apps may send their own cookies to visitors, collect data or solicit your information. The privacy policies of these other websites or apps may be very different from our policy. We are not responsible for the privacy practices of these other websites or apps and cannot guarantee the security of any personal information you provide to or that is collected by such third party sites or apps.

• 17. Data Storage

  If you create an online account with us, we will store any personal information associated with your account for as long as you remain a customer or we believe we may be in a position to provide offers or services to you. If you make a purchase, we will store any personal information associated with that purchase as long as required to fulfill the order, process any returns, provide customer service and support an enhanced shopping experience, remember your preferences for future interactions, or be able to provide you with offers or services. Your personal information is subject to the laws of the United States. The servers and databases in which information may be stored may be located outside the country from which you accessed the Services and in a country where the data protection and other laws may differ from your country of residence. Your personal information may be disclosed in response to inquiries or requests from government authorities or to respond to judicial process in the countries in which we operate.

• 18. Changes in Policy

  Any changes to our Privacy Policy will be noted on the home page of the Site with a link to the revised Privacy Policy. Your continued use of the Site following posting of changes to these terms will mean you accept these changes. If we change our practices in a way that requires revising the Privacy Policy in a material way, we will provide appropriate notice to you.

• 19. European Union User Consent Policy

  For residents of the European Union (and United Kingdom), ROYCE is the data controller responsible for your personal information collected pursuant to this Privacy Policy. Our eCommerce operations are conducted in the United States. Regardless of where you live, you consent to have your personal data transferred to, processed and stored in the United States, and allow ROYCE to use and collect your personal information in accordance with this Privacy Policy.

  In addition, residents of certain countries, including European Union member states (and the United Kingdom), have some or all of the following rights with respect to personal information collected from and about them on the Services: the right to request access to, and the correction, erasure, and/or restriction of processing of, such personal information; in some instances, the right to object to the processing of such personal information; in some instances, the right to request that ROYCE export, in a structured, commonly used, and machine readable format, and transmit to another controller, such personal information; and the right to withdraw, at any time, any consent to the processing of such personal information. To exercise these rights, please contact ROYCE via email at: wb@royce.us

• 20. California User Privacy Policy

  California law requires us to identify, for the 12-month period prior to the date of this Privacy Policy, what information ROYCE has "sold" about you. Please be assured that ROYCE does not sell or rent your personally identifying information to third parties. Instead, there are instances in which ROYCE has shared Personal Information in order to provide its clients with personalized services or customized offers to improve the shopping experience. We do this in ways that are intended to foster the ROYCE luxury experience to our customers in a variety of environments. Depending on the circumstances and the contractual obligations in place, this sharing may be considered a "sale" under California law and you may have the right to request that we stop such sharing as more fully set forth below.

  This sharing may include: identifiers such as a device or browser identifier; cookies, beacons, pixel tags, mobile ad identifiers and similar technology; customer number, Internet Protocol address, online identifier, and other forms of persistent identifiers; commercial information, including records of products or services purchased, obtained, or considered, and other purchasing or consuming histories; Internet and other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding your interaction with websites, applications or marketing; and inferences drawn from any of the information identified above to create a profile about you reflecting your preferences and behavior.

  If you are a California resident, the California Consumer Privacy Act provides you with the following rights with respect to your Personal Information: the right to request to know the categories or specific pieces of Personal Information we have collected, used, disclosed and sold about you; the right to request that we delete any Personal Information we have collected about you; the right to request to opt-out of the sale of your Personal Information. The easiest way to submit a request to know, to delete or to opt-out of a sale is to email us at wb@royce.us

  When you exercise these rights and submit a request to us, we will verify your identity by asking you to log in to your account if you have one with us. Or if you do not, we may ask for your email address, order numbers of previous orders, or other information to verify your request.

  If you are a California resident, the California Shine the Light law gives you the right to request information about our disclosure of Personal Information to third parties or affiliated companies for their direct marketing purposes. This information would be included in a response to a request to know as set forth above, so you may elect to make that request. Or to make a shine the light request, please submit a written request to the following email address specifying that you want a copy of ROYCE's "California Privacy Rights" notice: wb@royce.us. Please include "Attn: California Privacy" in the subject line. We are not responsible for notices that are not labeled or sent properly, or do not have complete information. Please allow up to 30 days for us to process your request. You may submit such a request once per year.

• 21. Virginia, Colorado, Nevada, and Connecticut Consumer Privacy Rights

  This section describes the rights that residents of Colorado, Connecticut, Nevada and Virginia have regarding the management of their personal information, as outlined in the consumer privacy laws in those states.

  • Right to Know and Access Information Collected — the right to request to know the categories or specific pieces of personal information that we have collected, used, and/or disclosed. The easiest way to submit a request to know or access is by emailing us at wb@royce.us You may also call us at 201-330-7720. You also may designate an authorized agent to make a request to know on your behalf and that agent may make the request in the same way. To complete your request, we may need additional information from you to verify your identity.
  • Right to Delete — the right to request that we delete any Personal Information we have collected about you, subject to certain exceptions. Upon verification of your request, ROYCE will notify any third parties to whom ROYCE has shared your personal information to delete your information as well. The easiest way to submit a request to know or access is by emailing us at wb@royce.us You may also call us at 201-330-7720. You also may designate an authorized agent to make a request to delete on your behalf and that agent may make the request in the same way. To complete your request, we may need additional information from you to verify your identity.
  • Right to Correct — the right to request that we correct any personal information we have collected about you, subject to certain exceptions. The easiest way to submit a request to know or access is by emailing us at wb@royce.us You may also call us at 201-330-7720. You also may designate an authorized agent to make a request to correct on your behalf and that agent may make the request in the same way. To complete your request, we may need additional information from you to verify your identity.
  • Right to Withdraw Consent and Opt-Out of Sharing — the right to request to opt-out of the processing of your personal information for purposes of targeted advertising and/or profiling in furtherance of decisions that produce legal or similarly significant effects. The easiest way to submit a request to know or access is by emailing us at wb@royce.us You may also call us at 201-330-7720. You also may designate an authorized agent to make a request to correct on your behalf and that agent may make the request in the same way. To complete your request, we may need additional information from you to verify your identity.
  • Right to Appeal — if we deny your request, the right to appeal our decision. The easiest way to submit a request to appeal is to follow the instructions in our response denying your request. You may also call us at 201-330-7720. We will respond to all appeals within 30 days.
  • Right to No Retaliation — The fact that you have elected to exercise these rights will have no adverse effect on the price and quality of our goods or services.

  When you exercise these rights and submit a request to us, we will verify your identity by asking you to log in to your account if you have one with us. Or if you do not, we may ask for your email address, order numbers of previous orders, or other information we think would allow us to verify your request. ROYCE also may use a third-party verification provider to verify your identity. We will endeavor to honor such requests unless such a request conflicts with certain lawful exemptions under your state’s consumer privacy law.

• 22. Change in Data Ownership

  If ROYCE or any of its subsidiaries is sold to or otherwise acquired by a third party, all ROYCE data assets will become the property of the acquiring party. Such a party will be subject to any consent(s), opt-outs, or other customer conditions on data. A change in data ownership may or may not include a notice on the affected subsidiary sites.

• 23. International Customer Privacy

  For international residents and customers shipping internationally who wish to contact ROYCE to inquire about or update their personal information, make a complaint about the collection or use of their personal information or comment on or ask questions regarding this privacy policy, please email wb@royce.us

• 24. Privacy Contact

  We welcome you to reach out if you have any questions or concerns regarding our privacy practices or to request a copy of this Privacy Policy in another format. Please feel free to contact ROYCE via email at wb@royce.us You also have the right to submit feedback about this Privacy Policy, or the practices described herein, to the applicable supervisory authority in your jurisdiction of residence. For all unsubscribe requests, contact orders@royce.us