• Exclusive ROYCE Gifting

    Most items are individually packaged in ROYCE’s signature blue gift boxes and silver ribbon. Larger gifts are elegantly encased in ROYCE’s suede draw string dust bags.

    For a handwritten gift note on ROYCE stationery to be sent with the package, please include them in the “Notes” section of the order form.

    Please note, no merchandise is accompanied by any price tags or invoice paperwork indicating the price paid, unless otherwise requested.

     

  • Shipping Information

    We ship domestically to all 50 states within the U.S. For APO, FPO, DPO and PO Boxes, we ship via USPS.

    We also ship internationally to Canada, Mexico, Puerto Rico, United Kingdom, the European Union, Qatar, United Arab Emirates, Japan, South Korea, China, Singapore, Saudi Arabia, Australia, South Africa, Israel, Switzerland and New Zealand.

    Please email orders@royce.us for arrangements regarding international shipments.

    We offer free FedEx Ground shipping to all 50 US states on any qualifying order of $100 or more (excluding taxes).
     
    For orders under $100, we offer free USPS Priority Mail postage. No code needed, please select “free shipping” at checkout.

    Shipping cost for all other service levels is determined in the checkout cart once the shipping zip code has been entered in the Shipping & Tax Estimator. Shipping rates are premised on the weight and dimensions of your shipment as well as the service selected.

    For same day delivery service in Manhattan, please contact orders@royce.us  and we also offer curbside pickup at our Saks Fifth Avenue and Bloomingdale’s monogram boutiques in New York City.

  • Order Processing & Delivery Time

    All orders ship within 2 business days, most orders ship within 1 business day and orders placed by 12pm EST often ship same day. Please note this fulfillment time excludes weekends or holidays, as our shipping carriers do not provide shipping on Saturday or Sunday, however we offer Saturday delivery as a ship option when “Next Day Early AM” is selected.

    Please note that ship method specified is not the number of days from the time of ordering to the time of delivery. Rather, it is the shipping method by which we will ship the order. For example, 2-Day shipping does not necessarily mean the order will arrive in two days, it could be up to 4 days between ordering and delivery, depending on what was ordered and the time of day at which the order was placed.

    Most monogrammed orders ship by the following business day and orders placed by 11am EST usually ship same business day. All monogrammed orders – with the exception of those with more than 3 characters – ship within 2 business days.

    The only exception are personalization orders with names, special characters and numbers; these require additional time – up to 3 additional business days – due to the complexity of stamping. We are happy to extend this complimentary service on all items wherever possible and thank you for your consideration and patience.

  • Service & Estimated Delivery Time

    Service Estimated Delivery From Order Date
    Economy via USPS 4 – 8 Business days
    FedEx Ground 3 – 5 Business days
    FedEx Expedited 2 – 3 Business days
    FedEx Overnight 1 – 2 Business days

     

  • Returns

    Our family wants you to be fully satisfied with your purchase experience. We are happy to refund any new, unused, and non-personalized merchandise purchased from our website within 14 days of delivery. All international orders are non-refundable.

    To initiate a return, please mail back the merchandise in its original gift packaging and indicate the order reference number, utilizing the shipping carrier of your choice.

    Please also email orders@royce.us to alert us of the returned merchandise en route.

    ROYCE.US Returns:

    501 Penhorn Avenue, Suite 9, Secaucus, NJ 07094

    Please note all original shipping fees are non-refundable.

  • Refunds

    Our warehouse works as quickly as possible to receive and process returns, please expect a refund processed to your method of payment within 3-5 business days of the returned merchandise being delivered to our warehouse.

    We are not able to price match any of our merchandise, nor are we able to make any adjustments to the selling price upon order confirmation.

  • Order Tracking

    Within 48 hours of the order being shipped, a tracking number will be shared via e-mail.

    Please note that ROYCE will not be responsible for delivery delays due to unforeseen circumstances beyond our control, such as delays due to severe weather or carrier delays.

    ROYCE is not responsible nor liable for lost, stolen or missing packages. However, we will do our absolute best to accommodate shipping inquiries and assist any way we can on behalf of our clients.

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