Exclusive ROYCE Gifting

Most items are individually presented in ROYCE’s signature blue gift boxes, tied with a silver ribbon, with each leather piece carefully wrapped in tissue paper. Larger gifts, including duffel bags and desk accessories, are elegantly packaged in ROYCE’s suede drawstring dust bags.

Gift messages may be entered during checkout and will be printed on the packing slip included with your order. For a handwritten gift note on ROYCE stationery or to request a complimentary ROYCE shopping bag, please contact [email protected] with your special gifting instructions.

Please note that all orders are shipped without price tags, receipts, or invoice paperwork displaying the purchase amount.

INTERNATIONAL SHIPPING

ROYCE partners exclusively with FedEx and uses its priority international service for all global deliveries, including Canada, ensuring reliable and expedited delivery worldwide.

We offer a flat-rate international shipping fee of $95 USD per order, regardless of the international destination address. Most international orders are delivered within 3–5 business days from the date of shipment.

For most destinations in Canada (excluding certain rural and remote locations), delivery typically occurs within 2–3 business days.

Please note that delivery times may be extended due to severe weather conditions, customs inspections, carrier disruptions, or shipments to rural destinations.

Duties, Taxes & Customs Fees Included

All international orders are shipped Delivered Duty Paid (DDP). ROYCE covers all applicable duties, tariffs, taxes, customs clearance charges, and brokerage fees associated with your shipment.

In the unlikely event that customs authorities request payment from the recipient, simply forward the notice to us at [email protected]. We will either remit payment directly or provide a credit toward your order.

Signature Required

For security purposes, all international shipments require an adult signature upon delivery. To help ensure successful delivery, please provide the recipient’s telephone number in the designated field during checkout.

Countries We Ship To

ROYCE currently ships to more than 150 countries worldwide, including Canada, the United Kingdom, Australia, New Zealand, most European Union countries, the Middle East, Asia, Central and South America, Africa, Puerto Rico, and all U.S. territories.

If your country does not appear during checkout, or if you have special shipping requirements, please contact us at [email protected]. Our team will be happy to assist with custom international shipping arrangements whenever possible.

Product Lifetime Warranty

ROYCE proudly stands behind the quality and craftsmanship of our handcrafted leather goods. Merchandise purchased directly from the Royce.us website or one of our ROYCE retail boutiques is covered by our Limited Lifetime Warranty against defects in materials and workmanship under normal use.

If a product is determined by ROYCE to have a manufacturing defect, we will, at our discretion, repair or replace the item with the same or a comparable product. Warranty coverage does not extend to normal wear and tear, misuse, accidents, improper care, alterations, unauthorized repairs, cosmetic aging of leather, or damage resulting from airline, travel, or shipping carriers.

This warranty is exclusively available to the original purchaser and applies only to products purchased directly from Royce.us or a ROYCE retail boutique. Merchandise purchased through department stores, specialty retailers, third-party marketplaces, promotional products distributors, corporate gifting programs, or other authorized retailers is subject to the warranty and return policies of the respective seller.

Proof of purchase is required to process any warranty claim. If a warranty claim is approved, ROYCE will cover the cost of return. For personalized merchandise, ROYCE will also provide complimentary monogramming on the replacement item using the original personalization details.

For warranty inquiries, please contact [email protected] with your order number, photos of the item, and a description of the issue.

Color & Material Variations

At ROYCE, we use full-grain American leather selected for their natural beauty and character. Because leather is a natural material, each piece is unique and may display subtle variations in color, grain pattern, texture, sheen, and natural markings such as wrinkles, pores, or small scars. These characteristics are inherent to authentic leather and are not considered defects or flaws.

Please note that product photography may appear slightly different depending on screen settings, lighting, and device displays. Over time, leather will also develop a rich patina and soften with use, further enhancing the individuality of your item.

These natural variations and the aging process are part of what makes ROYCE leather goods distinctive and should be expected as a hallmark of leather craftsmanship.