Thank you for visiting our ROYCE New York Website. We are committed to providing a safe and customized online shopping experience. Our commitment includes using your personal information to achieve those goals while also respecting and protecting the privacy of your personal information.
2. Collected Information
ROYCE may collect information from or about you in a number of ways. Please note that if you decline to provide any of the requested information you may not be able to take full advantage of the Services and their features or make a purchase from us.
We collect information from and about you and your transactions and other interactions with us. This may include, but is not limited to, when you visit our Website, use any of our Services, create an online account with us, make a purchase, sign up for our newsletter, participate in promotions, write a product review, send a gift card or virtual gift card to a person, or otherwise contact us.
If you send someone else a communication from the Services (such as sending a gift, gift card or virtual gift card), we may collect information such as that person's name, telephone number, email, and/or shipping address.
3. Website Data
4. Third Party Sources
We may acquire information from other sources to update or supplement the information that you provide or that we collect automatically or when you connect with the company through a third party (including through social networks) based on your registration and privacy settings on those third party Websites.
5. Third Party Analytics, Tracking and Advertisements
Certain parts of the Website require cookies. You can set your browser or operating system settings to limit certain tracking or to decline cookies, however, this will prevent usage of certain features on the Website. Please refer to your web browser's or operating system's "Help" section for more information on how to disable your browser or operating system from receiving cookies or controlling your tracking preferences.
7. How Information Is Used
ROYCE may use the information we collect from and about you
- To validate, confirm, verify, deliver, install, and track your order (including to process payment card transactions, arrange for shipping, handle returns and refunds, maintain a record of the purchases you make, and contact you about your orders, including by telephone) or to service products you purchased from us.
- To enhance your online shopping experience, including as a way to recognize you and welcome you to the Website or when you call or email our customer service.
- To send you catalogs, information, newsletters, and promotional materials.
- To provide you with customized Site content, targeted offers, promotions and advertising on the Site.
- To improve our Website, products, services, customer service, and customer shopping experience.
- To use your data in an aggregated non-specific format for analytical and demographic purposes.
- To protect the security or integrity of the Site and our business, such as by protecting against and preventing fraud, unauthorized transactions, claims and other liabilities, and managing risk exposure, including by identifying potential hackers and other unauthorized users.
- To contact you when necessary or requested, including responding to your questions and comments and providing customer support.
- As otherwise described to you at the point of data collection.
8. Selling Information
ROYCE will never sell or rent your personally identifying information to third parties.
9. Co-Marketing Partners
Certain areas of the Services may be provided to you in association with third parties, such as companies that provide rewards programs, conduct joint sales programs (such as our boutique services in our department store concessions), promotional campaigns, and other jointly sponsored events. Such Services will identify the third party. If you elect to register for any products and/or services provided during the Services, you either will be providing your information to both ROYCE and such third party.
10. Other Third Parties
ROYCE may share your information with select partners, affiliates, and other third parties that we believe may have offers or be of interest to you in support of your customer experience with us.
12. Service Providers
We use third-party "service providers" to perform certain services on our behalf when the information is necessary for them to perform their duties. These third-party service providers are prohibited from using personal information for any other purpose and are contractually required to comply with all applicable laws and requirements, which may include Payment Card Industry Data Security Standards if they are processing or transmitting payments for ROYCE.
13. Receiving Communications from ROYCE
To receive promotional offers from ROYCE, you can sign up on our Website or contact a Customer Service representative. If you register for an account or make a purchase, you will automatically receive promotional emails from ROYCE. We provide our customers with the opportunity to "opt out" of receiving emails other than those for purposes directly related to placement, processing, fulfillment or delivery of a product order or your transactions with us.
14. Child Privacy
Protecting children's privacy is important to us, and the Website is not intended for children under the age of eighteen. We do not direct the Website to, nor do we knowingly collect any personal information from, such children. If ROYCE learns that a child under the age of eighteen has provided personally identifiable information to the Website, it will use reasonable efforts to remove such information from its files.
We have taken certain physical, administrative, operational, and technical steps to safeguard the information we collect from and about our customers and Site visitors. While we make every effort to help ensure the confidentially, integrity and availability of our network and systems, we cannot guarantee our security measures. When you enter sensitive information (such as credit card information) on our forms, we encrypt the transmission of that information.
16. Third Party Links
Our Site may include links to third-party websites or apps that are not affiliated with ROYCE. These websites or apps may send their own cookies to visitors, collect data or solicit your information. The privacy policies of these other websites or apps may be very different from our policy. We are not responsible for the privacy practices of these other websites or apps and cannot guarantee the security of any personal information you provide to or that is collected by such third party sites or apps.
17. Data Storage
If you create an online account with us, we will store any personal information associated with your account for as long as you remain a customer or we believe we may be in a position to provide offers or services to you. If you make a purchase, we will store any personal information associated with that purchase as long as required to fulfill the order, process any returns, provide customer service and support an enhanced shopping experience, remember your preferences for future interactions, or be able to provide you with offers or services. Your personal information is subject to the laws of the United States. The servers and databases in which information may be stored may be located outside the country from which you accessed the Services and in a country where the data protection and other laws may differ from your country of residence. Your personal information may be disclosed in response to inquiries or requests from government authorities or to respond to judicial process in the countries in which we operate.
18. Changes in Policy
19. European Union User Consent Policy
In addition, residents of certain countries, including European Union member states (and the United Kingdom), have some or all of the following rights with respect to personal information collected from and about them on the Services: the right to request access to, and the correction, erasure, and/or restriction of processing of, such personal information; in some instances, the right to object to the processing of such personal information; in some instances, the right to request that ROYCE export, in a structured, commonly used, and machine readable format, and transmit to another controller, such personal information; and the right to withdraw, at any time, any consent to the processing of such personal information. To exercise these rights, please contact ROYCE via email at: firstname.lastname@example.org
This sharing may include: identifiers such as a device or browser identifier; cookies, beacons, pixel tags, mobile ad identifiers and similar technology; customer number, Internet Protocol address, online identifier, and other forms of persistent identifiers; commercial information, including records of products or services purchased, obtained, or considered, and other purchasing or consuming histories; Internet and other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding your interaction with websites, applications or marketing; and inferences drawn from any of the information identified above to create a profile about you reflecting your preferences and behavior.
If you are a California resident, the California Consumer Privacy Act provides you with the following rights with respect to your Personal Information: the right to request to know the categories or specific pieces of Personal Information we have collected, used, disclosed and sold about you; the right to request that we delete any Personal Information we have collected about you; the right to request to opt-out of the sale of your Personal Information. The easiest way to submit a request to know, to delete or to opt-out of a sale is to email us at email@example.com
When you exercise these rights and submit a request to us, we will verify your identity by asking you to log in to your account if you have one with us. Or if you do not, we may ask for your email address, order numbers of previous orders, or other information to verify your request.
If you are a California resident, the California Shine the Light law gives you the right to request information about our disclosure of Personal Information to third parties or affiliated companies for their direct marketing purposes. This information would be included in a response to a request to know as set forth above, so you may elect to make that request. Or to make a shine the light request, please submit a written request to the following email address specifying that you want a copy of ROYCE's "California Privacy Rights" notice: firstname.lastname@example.org. Please include "Attn: California Privacy" in the subject line. We are not responsible for notices that are not labeled or sent properly, or do not have complete information. Please allow up to 30 days for us to process your request. You may submit such a request once per year.
21. Privacy Contact