Terms & Conditions
1. Acceptance of terms
2. Online store terms
By agreeing to these Terms, you represent that you are at least the legal age of majority in your state, country or province of residence. All product purchases through this Site are subject to our additional terms for product Returns, Care, Availability, Shipping and Payment, which are incorporated into and form a part of these Terms.
You may not purchase or use our products or Services for any illegal or unauthorized purpose. A breach or violation of any of these Terms will result in an immediate termination of your account and use of our Services in our sole discretion. We reserve the right to limit sales to any person based on applicable laws and regulations and non-compliance with these Terms and we may exercise this right on a case-by- case basis.
3. Content Accuracy
ROYCE New York has made every effort to convey the most accurate information on this website and cannot be held liable for any typographical errors or inaccuracies contained within it. Upon notification, we immediately attempt to correct errors that we find or that are brought to our attention.
While we pride ourselves on the accuracy of our inventories, from time to time errors do occur and inaccurate inventory quantities are shown on the site. When this happens, we will make every effort to quickly remedy the problem. If an item is out of stock or no longer available, you will be notified via email and every effort will be made to gain your satisfaction. All information, prices and special offerings that are presented on this site are subject to change without prior notice.
5. Image Quality
All product thumbnail and enlarged images are not shown in their actual size. Different computer and mobile screen resolution settings affect size and color, so the characteristics of our products may not be reflected accurately on your monitor.
6. Pricing errors
If it is discovered that an item is priced on our website in error, we will notify you of the correct pricing via email and give you the option of agreeing to the order at the correct price or canceling the order. ROYCE New York reserves the right to cancel an order due to pricing or other errors. ROYCE New York reserves the right to refuse an order for any reason it deems reasonable. ROYCE New York makes no representation or warranties of any kind, whether expressed or implied, as to the operation of the website, its information, content, availability or shipping.
7. Copyright & Trademarks
All logos, content, images, and designs contained on this website are the property of ROYCE New York and may be subject to the protection of United States and international copyright and trademark laws. Any use of this information for any purpose, in any form or by any means without written permission from ROYCE New York is strictly prohibited.
8. Content & reviews Guidelines
ROYCE New York encourages customers to submit product reviews, photos, comments and feedback on our website (“Reviews”). By submitting a Review to our website, you hereby grant ROYCE New York a perpetual, fully-paid, royal-free, worldwide right to license and use, transfer, reproduce, distribute, and make available such review content on our site and our marketing materials. Any Reviews you submit to ROYCE New York must abide by our community rules. This means they cannot:
- Include profanity, obscene, vulgar, offensive or hateful language
- Be interpreted as being infringing, defamatory, libelous, inaccurate, unlawful, harmful, threatening, abusive, harassing, obscene, pornographic, objectionable, or promote discrimination, bigotry, racism, or hatred, as determined by ROYCE New York in its sole discretion infringe the intellectual property rights, privacy rights, publicity rights, or other legal rights of any third party
- Contain inaccurate information or content
- Contain no product information or relevancy to the product at hand
- Contain any advertising or promote any goods or services or links to other websites
- Reviews will only be accepted from genuine, verifiable purchasers.
ROYCE New York reserves the right to remove, redact or otherwise modify Reviews for any reason, with or without notice, including because they do not meet our community guidelines.
9. Marketing Emails
In multiple areas of the site, we provide you with the opportunity to sign up or opt in to receive our email marketing communications so you can participate in sales and special discounts and to notify you about new product offerings. You may unsubscribe from these marketing emails at any time. In order to unsubscribe from our marketing emails, you must click one of the “Unsubscribe” links provided at the bottom of the email, or contact us at 201-330-7720.
10. Third Party
This website may permit you to link to other websites on the Internet, and other websites may contain links to the Site. These other websites are not under ROYCE New York's control, and you acknowledge that ROYCE New York is not responsible for the accuracy, legality, appropriateness or any other aspect of the content or function of such websites. The inclusion of any such link does not imply endorsement by ROYCE New York or any association with its operators.
ROYCE New York may terminate your access to all or any part of the Service at any time, with or without cause, with or without notice, effective immediately. If you wish to terminate your account, you may simply discontinue using the Service.
Your ROYCE New York account’s personal information is protected by a password for your privacy and security. You need to ensure that there is no unauthorized access to your account and personal information by selecting and protecting your password appropriately and limiting access to your computer and browser by signing off after you have finished accessing your account.
ROYCE New York endeavors to protect user information to ensure that user account information is kept private, however, ROYCE New York cannot guarantee the security of user account information. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.
ROYCE New York takes the privacy of its users very seriously. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at [email protected]. Please review our Privacy Notice, which also governs your visit to our website, to understand our practices.
13. No Warranties
The service (including, without limitation, all content and products available through the service) is provided "As is" and "As available” and is without warranty of any kind, express or implied, including, but not limited to, the implied warranties of title, non-infringement, merchantability and fitness for a particular purpose, and any warranties implied by any course of performance or usage of trade, all of which are expressly disclaimed. Royce New York, and its directors, employees, agents, suppliers, partners and content providers do not warrant that:
- the service will be secure or available at any particular time or location;
- any defects or errors will be corrected;
- any content or software available at or through the service is free of viruses or other harmful components; or
- the results of using the service will meet your requirements. Some states do not allow the exclusion of certain warranties, so the above exclusions may not apply to you.
14. Limitation of Liability
In no event shall ROYCE New York, nor its directors, employees, agents, contractors, partners, suppliers or content providers, be liable under contract, tort, strict liability, negligence or any other legal theory with respect to the service (including, without limitation, with respect to any content or products available through the service) for any:
- special, indirect, incidental, punitive, or consequential damages of any kind whatsoever, whether or not foreseeable,
- the cost of procurement of substitute goods or services,
- bugs, viruses, trojan horses, or the like (regardless of the source of origination), or
- direct damages in excess of (in the aggregate) $10 (U.S.) (provided that, in the case of claims related to products you purchased from ROYCE New York, such amount shall be the purchase price). Some states do not allow the exclusion or limitation of incidental or consequential damages, or for bodily injury, so the above limitations and exclusions may not apply to you.
You agree to defend, indemnify and hold harmless ROYCE New York, its affiliates and their employees, contractors, officers, directors and representatives from all liabilities, claims and expenses, including attorneys' fees, that arise from your use or misuse of its services.
16. Dispute Resolution
17. Integration & Severability
18. Copyright & Trademark Notices
“ROYCE New York” as well as page headers, custom graphics, buttons, images and other content on the Site, are subject to trademark, service mark, trade dress, copyright and or other proprietary or intellectual property rights or licenses held by ROYCE New York, Inc. or its licensors, supplier or partners. Other trademarks, product names and company names or logos used on the Site are the property of their respective owners. Except as expressly authorized, the use or misuse of any trademarks, trade names, logos, images, graphics or content from the Site is strictly prohibited.
19. Changes to Terms & Conditions
20. Purchase Policy
If you make a purchase at on our website, your purchase will be charged to your method of payment, which you agree to pay consistent with the applicable agreement with the provider of that method. Your purchase is subject to these Terms and Conditions, the Royce Shipping Policy and Royce Returns Policy, which are hereby incorporated into and made part of these Terms and Conditions. By submitting payment information in connection with any such purchase, you agree to these Terms and Conditions and the policies incorporated by reference.
21. Sales Tax & International Tax
Sales tax will be determined and charged as of time of shipping on orders shipped to New York, New Jersey and Connecticut. On international orders, ROYCE absorbs the cost of duties, taxes, and tariffs as determined by customs the country of import or brokerage fees by our international shipping provider, FedEx; these costs are paid by ROYCE and are not passed onto users of our website. Sales tax shown in the checkout process may be incorrect in amount or application. We reserve the right to make an adjustment to the amount charged at any time to reflect the correct sales tax amount regardless of what is shown in the checkout process. In the event of errors in our sales tax calculation process, we reserve the right to collect estimates of sales tax and to later adjust the associated charges in an upward or downward reconciliation. No sales tax is charged on the purchase of a digital gift card.
22. California Transparency In Supply Chains Act of 2012
Disclosure under the California Transparency in Supply Chains Act of 2012
ROYCE is committed to legal compliance and ethical business practices in all our operations worldwide and is firm in our resolve to do business only with those vendors, suppliers, and contractors which share in that commitment. In support of this commitment, ROYCE requires that all individuals or organizations who provide direct and indirect materials and services, as well as all vendors, suppliers, and contractors agree to adhere to our code of conduct and compliance policy.
We require our vendors to comply with all applicable laws and regulations mandated by the country in which they operate and the merchandise or product is manufactured, including but not limited to laws against child labor, forced labor including human trafficking, and unsafe working conditions.
As part of the verification of our product supply chain, all manufacturing and raw materials partners are required to disclose and submit factory documentation to identify manufacturing sites.
ROYCE maintains internal procedures that apply if vendors, factories, suppliers fail to meet the company standards up to and including termination of the relationship. All claims related to non-compliance to the standards are discussed and reviewed by the compliance team and senior management to ensure adequate and responsible handling.
23. Accuracy of Information
Information on our website may contain typographical errors, inaccuracies, or omissions that relate to product descriptions, pricing, promotions, and inventory availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the website is inaccurate at any time without prior notice (including after the checkout process has been completed).
24. Merchandise Information
All product descriptions, features and specifications provided on our website are subject to change at any time without notice. We make all reasonable efforts to accurately display the attributes of merchandise, including the material and color; however, the actual color and texture you see will depend on your monitor or mobile device, and we cannot guarantee that your computer will accurately display such colors.
The prices displayed on our website may differ from prices that are available in department stores and our boutiques, and may differ from store to store.
25. Final Notes
These Terms and Conditions constitute the entire and only Terms and Conditions between ROYCE New York and each user of our website with respect to the subject matter of these Terms and Conditions. If any provision of these Terms and Conditions be deemed unlawful, void or for any reason unenforceable by a court of competent jurisdiction, the validity and enforceability of any remaining provisions will not be affected.
Effective Date: November 20, 2023
For more information, you may contact ROYCE New York at [email protected]