• How can I get my initials, name or company logo on your products?

    All ROYCE products can be foil stamped or blind embossed (pressed into leather without color). Our master stampers will hand-set the brass characters in proportion to the product and the leather’s texture, assemble them with meticulous care to ensure that the spacing is perfectly even, and lock them into the heated plate of the stamping press. A sheet of foil is placed below the plate and an example impression is made on an order form to ensure it is correct, before the position is set and the product fixed firmly in place. The brass characters are then stamped directly onto the leather, with a second layer of foil applied if necessary.

    In addition to elegant embossing, foil stamping is available as well and colors include, but are not limited to: gold, silver, rose gold, copper, blue, red, purple, pink, green, black, white, yellow, and orange. The personalization of initials & names can be done in uppercase, lowercase or mixed and in either serif or sans serif font.

    Our graphic design team will evaluate your logo for the perfect size and location on the product selected. Multiple logo options will be offered as location permits. Artwork must be provided in a vectorized format (.ai or .eps file).

  • Is a gift box included?

    ROYCE products are luxuriously encased in our signature two piece blue gift boxes with a rich silver bow. Larger items, such as luggage, briefcases and bags are packed in refined dust bags. In addition, all of our products can be packaged with tissue paper and gift wrapping for a small additional charge. We can include a ROYCE card for you to personalize your gift, or we can add a message for you.

  • I have a design, can you make it?

    We pride ourselves in our ability to custom design products to meet your specific needs. Please email us with a tech pack or picture of a prototype in order to provide a precise quotation.

  • How long will it take to ship my order?

    Non-personalized products are promptly shipped same day. Personalized products are shipped either same day or next day. Products with a corporate logo ship three business days after a digital proof of the logo placement is approved.

  • What can be monogrammed?

    The entire ROYCE collection can be personalized by embossing or foil stamping through a range of our carefully curated assortment of fonts, numbers, and symbols in a plethora of colors. In addition, we provide monogramming services for leading luxury brands, retailers and department stores so please email us with a picture of the desired item and what would you like to be monogrammed.

  • How do I make a return?

    Non personalized products can be returned within 30 days of date of purchase and are subject to inspection and approval prior to a credit being issued. All shipping charges must be prepaid. Please include a copy of the original invoice in the package for proper credit. Personalized products will be repaired or replaced. No credit will be issued for personalized products. Contingent on the quantity returned, a 25% re-stocking fee may be charged. Credit will be issued for the merchandise only. The customer is responsible for original shipping and handling charges, as well as the return shipping charges.

    Please use invoice number as the RA# and ship to Attn: Returns, 501 Penhorn Avenue, Suite No. 9, Secaucus, New Jersey, 07094 USA. We aim to process your return within 48 hours of receipt. Once the refund has been completed, it may take up to 14 days for your credit card provider to return the funds to your account.

Contact

Email wb@royce.us | kathy@royce.us

Telephone 201.330.7720

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