ROYCE products are luxuriously encased in our signature two piece blue gift boxes with a rich silver bow. Larger items, such as luggage, briefcases and bags are packed in refined dust bags. In addition, all of our products can be packaged with tissue paper and gift wrapping for a small additional charge. We can include a ROYCE card for you to personalize your gift, or we can add a message for you.
We pride ourselves in our ability to custom design products to meet your specific needs. Please email us with a tech pack or picture of a prototype in order to provide a precise quotation.
Non-personalized products are promptly shipped same day. Personalized products are shipped either same day or next day. Products with a corporate logo ship three business days after a digital proof of the logo placement is approved.
The entire ROYCE collection can be personalized by embossing or foil stamping through a range of our carefully curated assortment of fonts, numbers, and symbols in a plethora of colors. In addition, we provide monogramming services for leading luxury brands, retailers and department stores so please email us with a picture of the desired item and what would you like to be monogrammed.
Non personalized products can be returned within 30 days of date of purchase and are subject to inspection and approval prior to a credit being issued. All shipping charges must be prepaid. Please include a copy of the original invoice in the package for proper credit. Personalized products will be repaired or replaced. No credit will be issued for personalized products. Contingent on the quantity returned, a 25% re-stocking fee may be charged. Credit will be issued for the merchandise only. The customer is responsible for original shipping and handling charges, as well as the return shipping charges.
Please use invoice number as the RA# and ship to Attn: Returns, 501 Penhorn Avenue, Suite No. 9, Secaucus, New Jersey, 07094 USA. We aim to process your return within 48 hours of receipt. Once the refund has been completed, it may take up to 14 days for your credit card provider to return the funds to your account.
Expert craftsmanship and commitment to high quality design and materials are at the heart of the ROYCE name. ROYCE provides a lifetime manufacturer’s guarantee for new leather bags and accessories purchased online or in-store directly from ROYCE or from approved third-party sellers. The lifetime guarantee covers all functional aspects of ROYCE products as it pertains to manufacturers defects and will be responsible for fixing or replacing such defects in a prompt manner. The lifetime guarantee does not apply to cosmetic wear and tear or damages deriving from misuse, abuse, negligence or accident.